Delivery & Returns

PAYMENTS

Once in the checkout, you have the option to create an account with us, this is not compulsory but you will be able to update your order and see past orders also.

You can pay by credit or debit card, Klarna or via ShopPay using Apple Pay etc.

DELIVERY

Your parcels are very lovingly hand packed by Reece & Joe from our Cornish Mineral Paint HQ based in Truro, Cornwall and then delivered straight to your door.

We only ship using a (Special Liquid) home delivery service by courier DPD Local. Deliveries are made within our courier’s standard operating hours Monday to Friday. No deliveries are made on weekends or Bank Holidays, unless this service is available within your area by DPD Local. Please visit DPD Locals website for their delivery times within your area. 

We aim to deliver within 3-5 working days of receiving your order. Orders placed on Friday or over the weekend will be processed the following Monday, with the 3-5 working days delivery coming into effect then. Once you receive a confirmation your parcel will be delivered the next working day. 

Please Note: Cornish Mineral Paint Ltd HQ is closed on all bank holidays in the UK and between Christmas and New Years – dispatches and deliveries will not be made during these periods. 

Being a small family owned business, during school half-terms delivery times will be slower due to having three children, but we aim to have all orders shipped out and delivered within 4-7 working days, during school half-term holidays. 

DELIVERY FEES

Delivery Fees vary depending on the weight of your cart and all charges are set by DPD Local for their Special Liquid Service. 

Smaller items such as 50ml sample jars start from £3.95 for Dpd Locals Special Liquid Service delivery, and increase up to a maximum of £6.95 for mainland UK. Scotland and Northern Ireland shipping fees start from £4.95 to a maximum of £7.95 following DPD Local Special Liquid Service fees. 

Orders over the value of £60.00 will be free of charge (United Kingdom Only) 

RETURNS

If you’d like to return your unopened and unused purchase, please follow the instructions below and follow our return policy.

Unfortunately we cannot refund items that have been opened or used. You can return any unopened items within 21 days of purchase.

To start the returns process, please contact Reece and Joe regarding the return via info@cornishmineralpaint.co.uk.

Returns should be sent to the following address:

Cornish Mineral Paint Ltd
7 Grove Lowarth
Blackwater, Truro,
Cornwall
TR4 8FX 

Customers must arrange (at their own cost) to return the goods to the address above. We suggest you use a tracked delivery service. You must also return the goods in a saleable condition, either with the same packaging as when it was received, or with equivalent packaging. Please note we cannot refund items that have been damaged while in transit due to improper packaging. 

Alternatively, we can set up a return service from your home or work address using DPD Locals collection service. This will incur a standard charge of £10.00, which will be deducted from the cost of your refund. For more information on this, contact Reece & Joe at Cornish Mineral Paint HQ. 

Your right to return goods is protected under The Consumer Rights Directive (CRD). CRD is an EU measure that gives consumers extra rights when buying in the UK and the EU. All EU members have agreed to it. 

CANCELING YOUR ORDER

If after making a purchase you wish to cancel your order, please send Reece and Joe an email as soon as possible info@cornishmineralpaint.co.uk.

If your order has not been dispatched, you will receive a full refund immediately. If your order has been dispatched, you will receive your refund minus cost of delivery charge on returning your order to us.

PROBLEMS WITH YOUR ORDER

If in the unlikely event your products arrive damaged, please contact Reece and Joe via info@cornishmineralpaint.co.uk – All necessary replacement items will be dispatched the same day if informed by 2pm.